Official Junoon Cafe COVID- 19 Statement.
New Opening Hours (Until Further Notice)
Saturday – Thursday: 2pm – 10pm
Friday: 3pm – 10pm
Update: Restrictions from 14th September
- From Monday 14 September, you must not meet with people from other households socially in groups of more than 6. This will apply indoors or outdoors across our sites. This change will simplify and clarify the rules on social gatherings,so they are easier to understand and easier for the police to enforce.
- There will be a limited number of exemptions. COVID-19 Secure venues, such as places of worship, restaurants and hospitality venues, can still host larger numbers in total but groups of up to 6 must not mix or form larger groups. From Monday, this limit will be enforceable in law.
- Businesses will have a clear duty to support NHS Test and Trace. From 18 September, it will be mandatory for certain businesses to have a system to collect NHS Test and Trace data, and keep this for 21 days. Core COVID-19 Secure requirements will be mandated for hospitality businesses, and egregious breaches enforced. The government has also published simplified COVID-19 Secure guidance.
Junoon cafe has implemented a number of new processes and measures in order to maximise the safety of our teams, guests, and their families.
Whilst some of these measures may impact on your experience we want to assure you that all decisions have been made following government guidelines and with only good intentions.
When arriving at our cafe, you will pass by our thermal imagery station, this will provide you with a temperature reading. In the event of a high temperature we will unfortunately be unable to provide our services.
If you are experiencing symptoms of COVID-19 please refrain from visiting our establishment until it is safe for you and your guests to do so.
When arriving at the cafe, please kindly wait until our reception is free from guests before entering.
Allergens – Please notify us of any guests with dietary requirements/ allergies. Detailed information on the 14 legal allergens is available on request. We do not record information on any other allergens (please note: Junoon Cafe cannot guarantee our dishes are 100% free from traces).
Please find more details on our current policies at www.junooncafe.co.uk – we thank you for your kind co-operation in what we hope will be short term measures in the current climate.
The current COVID-19 pandemic is unlike anything our industry has ever had to face in our time. It poses a huge threat to livelihoods, our well-being, and the future of our sector.
This document is our guide on how Junoon Cafe are trying to navigate the situation, what processes we will be putting in place to comply with healthy and safety guidance, and – importantly – how we plan to come out of this at the other end together as a unified team with our core values intact.
As the situation is fluid, with new information released every day, we must make it clear that our plans are only designed for our particular business and operations. They have been built using risk assessments and with the intention of being fully compliant with government guidelines.
We are doing our best, with only good intentions, but there may be elements of our guide that conflict with updated guidelines and we will therefore monitor and adjust where it is necessary to do so. Please consider this to be a ‘living document’.
Our only goal is to create a safe and hospitable environment for our loyal team and guests so that we can return to a place of relative normality and create many more special memories together.
The road back is looking long and more perilous than the journey so far. We have a duty to all our team members to do everything we can to protect their jobs so that they can afford to live and operate in the industry that they have given so much to over the years.
We will make mistakes and lessons will be learned but we will give careful consideration to every decision we make for the protection and well-being of everybody in the Junoon family as a whole.
Here are some key points for how we will be continuing to deal with this difficult time:
-Hand washing must take place every 30 minutes on the hour and half past the hour observing social distancing measures throughout the process where possible.
-Team members must wash their hands for a minimum of 20 seconds with soap and water.
-Team members must wash their hands for a minimum of 20 seconds with soap and water immediately after coughing or sneezing.
-Sanitiser stations will be located at all entrances, exits and restroom entries.
-Key touch points such as waiter stations and reception areas will also contain sanitiser stations.
-Good personal hygiene – as always – is an important requirement for all of our team members. In this climate, all hair must be tied up and staff must change into work clothes in allocated locations at work where possible.
-Certain jewellery restrictions remain in place in line with our staff handbook.
-Gloves will be provided and mandatory whilst receiving deliveries and handling products. This will include our kitchen teams, expeditors, and delivery teams.
-All surfaces in the cafe and kitchen areas must be regimentally cleaned every 30 minutes at 15 and 45 minutes past the hour. A daily record of this must be kept on site. This is in addition to strict cleaning measures already applied to Junoon kitchen areas.
-Surfaces must be cleaned with disposable products where possible, including blue roll. Follow manufacturer’s instructions for dilution, application and contact times for all detergents and disinfectants.
-Where commercially possible overnight kitchen cleans will be introduced during hours of closure by dedicated cleaning teams observing social distancing measures.
-Externally operated daily site cleaning programmes will be increased by 25% for dedicated disinfecting measures on all key contact points and high-traffic areas before opening to the public.
-Dedicated collection bins are in place for all kitchen laundry. These must be filled with care using provided protective gloves and face coverings. Laundry must not be shaken to avoid dispersal of particles. Laundry bins must be cleaned out with disinfectant after each collection.
-Wash room maintenance will be increased to every 30 minutes with a record kept on site. Paying particular attention to frequently touched areas and surfaces, such as taps, grab-rails and door handles.
-Hand washing must be implemented in accordance with hand washing guidance after cleaning surfaces.
-Paper towels will be added to wash rooms to avoid use of hand dryers where commercially viable. Bins will be provided for these.
-All bins must be emptied using PPE, including the provided disposable gloves.
-Paper napkins will be introduced Front of House in the short-term to reduce customer/staff contact. (Note from Junoon Cafe: This goes against our brand standards however we feel that it is an appropriate step to protect our team and minimise contact points).
-Recyclable, environmentally conscious single use menus will be in use for the time being. As art templates, customers will be encouraged to keep these menus should they wish to decorate them at home.
– Single-use cutlery and disposable pipes etc. will be introduced in all sites as a temporary measure. (Note from Junoon – This goes against our brand standards however we feel that it is an appropriate step to assist with customer comfort and confidence).
-Tables will be deep cleaned after each sitting with turn times extended 15 minutes across all bookings to allow for a more thorough breakdown and disinfecting process.
Junoon Cafe Position on PPE
It is important to note that according to the current government guidelines evidence of the benefit of using a face covering to protect others is weak and the effect is likely to be small.
Face coverings are not a replacement for the other ways of managing risk, including minimising time spent in contact, using fixed teams and partnering for close-up work, and increasing hand and surface washing.
These other measures remain the best ways of managing risk in the workplace and the government would therefore not expect to see us relying on face coverings as risk management.
At Junoon Cafe, we have undertaken various risk assessments in the different areas of our business and have determined the areas we feel there should be the requirement or added benefit of PPE equipment.
Please be aware that wearing a face covering is currently optional and is not required by law, including in the workplace.
At the same time, we desperately need our teams to feel safe and confident whilst at work. Therefore, we have given everyone the discretion to wear a face covering or gloves should they choose to do so. We ask that you please respect their personal decisions in this difficult time.
Any staff who are asked or choose to wear a face covering have been provided with the following guidance for the correct use of them:
-Wash your hands thoroughly with soap and water for 20 seconds or use hand sanitiser before putting a face covering on, and after removing it.
-When wearing a face covering, avoid touching your face or face covering as you could contaminate them with germs from your hands.
-Change your face covering if it becomes damp or if you’ve touched it. Continue to wash your hands regularly.
-Change and wash your face covering daily.
-If the material is washable, wash in line with manufacturer’s instructions. If it’s not washable, dispose of it carefully in your usual waste.
-Gloves and face coverings will be provided for all staff members involved in the handling and production of food in accordance with our risk assessments which recognised these as higher risk transmission areas.
The health and well-being of our ‘Junoonites’ is and has always been our number one priority as a family business. Now more than ever this is crucial to create comfortable surroundings for our teams.
Hospitality is not a work-from-home industry and, therefore, as we slowly reopen our doors, we will have to expose ourselves to a certain level of risk when working with others and waiting on customers.
It is our mission to ensure that risk is minimised to the lowest possible level and that we at Junoon Cafe have considered every angle to mould our strategy through this.
As always, we ask our teams to be respectful of each other and sensitive of the fact that people will have genuine concerns. Community is one of core values at Junoon and through a compassionate understanding of our community we will emerge from this crisis stronger than ever.
If it is possible to avoid public transport alternative methods should be taken, our city centre locations means a number of staff live close by to our restaurants. Reduced rate car parking has been secured nearby for some of our team members.
The mental well-being of our staff who are furloughed or required to work from home is very important. We provide support through our staff perk packages that includes access to online and telephone support.
Regular communications are maintained between all staff members through our weekly “Junoonpdates” via Naheem and through our staff comms applications.
When entering work team members will need to use our thermal temperature check will record their temperature. These stations will be located at all our main entrances and in the event of an abnormal reading the team member will not be able to work and must return home and follow the current isolation guidelines including any track and trace requirements.
The team member will need to report this to their manager via telephone immediately so appropriate cover can be organised. (Note from Junoon: we have seen no guidance on the implementation of this so far however feel it is a sensible precaution that we should be able to manage – we will review our guide regularly in accordance with current information).
– Any team members who demonstrate symptoms of COVID-19 will be instructed to return home self-isolate for 7 days in accordance with the current guidelines.
– Any team members who share a home with someone who has symptoms of COVID-19 must notify their managers and they will be asked to self-isolate for 14 days in line with government guidelines found here: gov.uk/government/publications/covid-19-stay-at-home-guidance
-We have carried out an internal staff assessment to identify who is vulnerable/extremely vulnerable/living with someone who is.
-Breaks will be encouraged to be taken outside when the weather permits in safe ventilated locations, observing social distancing measures.
-Kitchen sections will be clearly marked by an X on the floor to assist with social distancing.
– Each section will be operated by one member of staff only where possible. In situations where more than one staff member is required ‘rota-partnering’ will be in place to ensure the same people work together.
– Back-to-Back and Side-to-Side working will be implemented in our kitchens to prevent direct Face-to-Face operations. Our facilities are already designed to cater for this. X markings on the floor will further support this.
-Temporary screens will be installed at reception areas.
-Our sites will try to operate a cashless policy to avoid unnecessary contact.
-Staying connected with our teams has been essential in developing this guide. Their safety is our number one priority and we welcomed input from every level of the business.
We did this through our weekly ‘Junoonpdates’ mailing system where we invited anonymous suggestions through a suggestion box website which will be put in place.
-We are doing all we can to ensure our team understand the importance of communication and that they will never be penalised for honesty. We need to keep an open flow of information to remain in the strongest position and knowing our teams are safe and fit for work is crucial.
At this moment in time we do not know what the government direction will be with regards to reopening Cafes for customers. Therefore, using the available guidance with regards to hygiene processes in kitchens for take away services and current social distancing measures we have attempted to determine how this may be transferred to our daily operations should we be in a position to reopen our doors to customers.
Once more, this is Junoon’s interpretation only and should not be considered a definitive guide. We will continue to update our policies in line with scientific and government advice.
The Junoon Experience is a concept built around atmosphere, engagement, building connections and going over and above to deliver exceptional service at every step of the guest journey.
Current restrictions may make it harder for us to follow our usual service model but we will approach every change with compassion and understanding to make the experiences we provide as comfortable, safe, and memorable as possible.
Guests will pass by our thermal image stations as they enter the restaurant with a temperature reading provided. In the instance of an abnormal reading we will not be able to serve this guest or their party so we will actively encourage guests to ensure they do not have a temperature or other symptoms of COVID-19 before visiting our restaurants through our booking confirmations.
(We appreciate this is an uncomfortable measure however we have invested in technology that prevents human interaction when recording temperatures and can be done privately – we hope this will be a short term measure however believe this is important for the protection of our teams, families and other guests).
Online menus will be available via our website. Disposable cutlery will be in use for on-site dining and takeaway. (Note from Junoon: we are dedicated to sustainability and will look for recyclable options for any disposable equipment).
Automatic Hand Sanitiser dispensers will be located at all main entrance lobbies for use on entry and exit, at the entrance to washrooms and at internal level changes.
Branded signage will request guests follow guidance hygiene procedures in washrooms.
Turn times on tables will be increased by 15 minutes for all party sizes. This will allow our teams to undertake a deep clean of all tables, chairs and floor areas before the next guests arrive. (Note from Junoon: Government guidelines recommend the use of standard disinfectants already in use in our restaurants, however products should be checked for their individual effectiveness)
-We await further guidelines from the government to ascertain the appropriate distancing requirements. This is a major concern for our industry as our businesses do not make commercial sense with any significant reduction in trade.
Our model has currently been designed on a 2m distancing position however we are seeing examples in other countries of 1-1.5m which would cause a significant difference in trade restrictions.
As we want to return to operations when it is assumed safe and appropriate to do so this is our thought process based on our own internal risk assessments.
The below model is not a viable business model and therefore national support measures would need to be in place in order to protect the jobs of hospitality teams and the future of such an important sector.
-All our email communications will be updated to inform guests about our new measures and processes including Social Distancing requirements.